Terms of use

By using the Spokaro app or spokaro.com you agree to these terms. They are short, and written to be read.

What Spokaro is

Spokaro is an AI speaking coach for the speaking part of the CELPIP test. It gives you the test’s tasks under their real timers, and an AI marks the answers you choose to send. The app is free. On spokaro.com, more mock tests can be paid for after the free one.

Adults only

Spokaro is for people aged 18 or over. If you are under 18, please do not use it.

Practice scores are estimates

Every score, level and band Spokaro shows is an estimate made by an AI from one practice answer. It is not your CELPIP result, and it is no promise of one: your real result is decided only by the official test. Use the feedback to practise, not to plan your immigration or your test date on.

AI feedback can be wrong

The transcript and the feedback are made by machines. They can mishear a word or misjudge an answer. If something looks wrong, tap “Report this feedback”. Every report is read, usually within a day, and used to improve the marking.

The free mock test

The full mock test is scored free once per person: once per phone in the app, and once per person on spokaro.com (see People only). Practice tasks and their replay are free and work without sending anything. When scoring is busy (it has a daily limit), the app says so and you can try again later.

One Spokaro account per person (see People only). If one person has more than one account, we may join them into one or close the extra ones: you keep the account that holds your data, any unused mock tests move to it, and we tell you by e-mail.

Mock tests on the website

After the free mock test, more mock tests can be paid for on spokaro.com, with a Spokaro account; never in the app. Each one is one full mock test: all the scored tasks, with new questions, scored like the free one. They come in three kinds, each paid once and never renewed:

• Spokaro 14-day exam prep: 8 mock tests, to use within 14 days.
• Spokaro month: 15 mock tests, to use within 30 days.
• Spokaro top-up: 10 mock tests, to use within 12 months.

The days count from the payment. Mock tests are paid for in US dollars. Your mock tests are in your account as soon as the payment goes through. The top-up is offered after a 14-day exam prep or a month. A mock test is used once its first answer is scored; one started and left before any answer is scored comes back to the account within 2 hours. Mock tests not used by their date lapse. They belong to the account they were paid on: they cannot be moved to another account or exchanged for money, except by a refund below, or when we join one person’s accounts into one, and deleting the account deletes them.

Mock tests on spokaro.com are paid through Link, a Stripe company (called Onelink in the UK; the company is Sold through Link, LLC), as the merchant of record: Link takes the payment, adds any sales tax, VAT or GST it collects, sends your receipt and answers questions about the payment. Your bank or card statement shows the payment as LINK.COM*. Link’s own terms, shown when you pay, apply to the payment. Spokaro gives you the mock tests.

Link and Stripe process the payments. We never see or keep your card number; we keep Stripe’s reference for each payment, as the privacy policy says.

Refunds

Changed your mind? Write to hello@spokaro.com within 14 days of a payment, from your account’s email address. The mock tests of that payment you have not used are refunded: you get back their share of what you paid, to the card you paid with, through Link, and they leave your account. A mock test already used, or one under way, is not refunded. Link may also refund a payment under its own refund policy. If a payment is disputed with your bank or card issuer, the mock tests of that payment can no longer be used. Nothing here limits a right the law gives you.

Codes from a marketplace

• A code from a marketplace gives the account you redeem it on 20 mock tests, to use within 12 months of the day you redeem it. After those 12 months any left lapse, with no charge and nothing to renew.
• One code per account, and a code works once, on the account you redeem it on: it cannot be moved to another account or exchanged for money. A code an account cannot take is refused before it is used, so you can still ask the marketplace for its refund. A code cannot be redeemed on an account that paid for mock tests on spokaro.com in the last 90 days, or still has paid mock tests left.
• Its mock tests are used like the ones paid for on spokaro.com (above), and nothing can be added to a code.
• Refunds of a code go through the marketplace you got it from, under its rules. A refunded code stops working, and its mock tests not yet used leave the account.
• Spokaro is for adults, and an account is for one person: a code may not be redeemed or used by AI agents, robots or scripts, or on a second account to get around the one code per account (see People only, below).
• Deleting your account deletes its mock tests, and its code stays used.

Cancelling in the UK and the EU

If you live in the UK or in the European Economic Area (the EU, Iceland, Liechtenstein and Norway), the law gives you 14 days from a payment to cancel it, without giving a reason. To cancel, tell us before the 14 days end: write to hello@spokaro.com, best from your account’s email address so we find your payment. A plain sentence is enough, for example: “I cancel my contract for the supply of the following service: [the kind of mock tests], paid for on [the date]. [Your name].” You can also use the model form below.

Your mock tests start as soon as you pay, because you ask for that: you tick the “Start now” box (“Commencer maintenant” on the French pages) before you pay. So if you cancel within the 14 days, you get back what you paid less the share of the mock tests you have already used, and once you have used all the mock tests of a payment, you can no longer cancel it. We send the money back within 14 days of your message, to the card you paid with, through Link. This right does not replace the refund above, which anyone may ask for.

Using Spokaro fairly

• Send only your own voice, and only answers to Spokaro’s tasks.
• Do not try to get around the one free mock per phone or per person, the scoring limits or the age check, for example with a second account (see People only).
• Do not copy the prompts, pictures or model answers wholesale, or load the site by automated means faster than a person would.

People only

Your answers stay yours

What you say is yours. You let us process it only to score it and show you the result, as the privacy policy says, and we never use your voice to identify you.

The test’s name

Spokaro is not affiliated with or endorsed by Paragon Testing Enterprises. CELPIP is a trademark of Paragon Testing Enterprises. We use the name only to say which test Spokaro helps you practise for.

No warranty

If you live in Quebec, this section does not apply to you. Anywhere else, it never takes away a right your consumer law gives you.

Spokaro is provided as it is and as available, without warranty of any kind, including that it is accurate, complete or always online.

Limitation of liability

If you live in Quebec, this section does not apply to you. Anywhere else, it never takes away a right your consumer law gives you.

To the extent the law allows, Spokaro is not liable for any loss that comes from using the app or the website, or from a decision made with its estimates, including a test result, a fee or a lost opportunity.

Changes

These terms may change; the date below says when they last did. A change applies only to payments made after it: mock tests you have already paid for keep the terms of the day you paid them. Questions: hello@spokaro.com.